Support

How Can We Help?

Any questions, feedback, or complaints — our New Zealand-based team is here for you.

Email

support@flik.nz

Live Chat

Use the chat widget at the bottom of this page

LinkedIn

Flik Payments

Submit a Support Request

We'll get back to you within one business day with a unique reference number.

At Flik, we value your experience and welcome all feedback. If we have fallen short of your expectations, we appreciate the opportunity to make things right. Our dedicated team will work to resolve your concern promptly and fairly. Every complaint helps us improve our services to better meet customer needs.

How to Reach Us:
  • Submit via the support form above
  • Email: support@flik.nz
  • Submit via the chat widget on this page
Our Process:
  • Receipt of Query or Complaint: You should receive an acknowledgment of your query or complaint within 24 hours, with a unique reference number.
  • Review: A thorough investigation will be conducted.
  • Resolution: You will receive a formal response within 20 business days.
  • Updates: If additional time is needed, we will notify you with a revised timeline.

We are committed to transparent and timely resolutions, and will endeavour to address your query or complaint as soon as we can.